Client files - Woodville Office, Families SA (GRS/4207)

Files contain a number of 'sub-file' types which include Type 55 'Psychology', Type 86 'Secure Care', Type 87 'Financial Counselling', Type 88 'Crown Referral', Type 89 'Appeals and Complaints', Type 94 'Country Liaison', Type 97 'Freedom of Information'.

The 'Psychology' sub-file contains reports relevant to the referral of the client to the psychologist and material obtained during the course of the referral, eg case conference reports, other medical, social work, psychiatric or psychological reports, interview notes, test materials, etc.

The 'Secure Care' sub-file will contain mandates, sentencing remarks, update of person details, review board report forms, etc. The 'Financial Counselling' sub-file consists of application for service, statement of expenses, disclosure of authority, copies of sundry documents, copies of ingoing and outgoing correspondence. The 'Crown Referral' sub-file contains information required by Crown Law to present the application to Court.

The 'Appeals & Complaints' sub-file contains information which refers to internal enquiries, investigations of FACS customers' complaints and external enquiries such as Ombudsman enquiries, etc. The 'Country Liaison' sub-file is similar to the Client File Type 85. The 'Freedom of Information' sub-file should contain only that information relating specifically to FOI requests and subsequent processing of those requests.

RDS2000/17 requires the extraction of a sample from closed files for permanent retention. Once records relating to clients of ATSI descent have been identified for permanent retention, the remainder are retained as records of temporary value. From these remaining records a sample must be taken. The schedule requires that the records of these clients whose name commences with the letter 'P' be retained permanently. This method is employed to ensure that the samples of records of as broad a range as possible of ethnicities are retained. JN 21/6/01.

Files have a two-tiered file number, but are arranged alphabetically.